AI Inbound Triage

From inbound messages to operational decisions

A simple example of value-based lead triage using estimated value, response delay, at-risk scoring and next-action recommendations.

Marina Costa

Hi, I'd like to book a first appointment for next week.

medium

Intent

booking

Estimated value

€120

Time without reply

6h

At risk score

720

Next action

Send available times and prompt for confirmation.

Lucas Ferreira

Can you send me pricing for treatment packages?

high

Intent

pricing

Estimated value

€180

Time without reply

12h

At risk score

2160

Next action

Reply now with pricing details and a clear conversion CTA.

Ana Ruiz

I just wanted some information about your services.

low

Intent

info

Estimated value

€60

Time without reply

3h

At risk score

180

Next action

Send a concise overview and ask a qualifying follow-up question.

Paula Mendes

Is there availability tomorrow? I'm ready to confirm.

high

Intent

booking

Estimated value

€120

Time without reply

10h

At risk score

1200

Next action

Reply now and offer the nearest available slot.